Tony Shine is a Director at Bookeasy, a destination software management system which is integrated to Visitor Information Centre and is being used by over 200 clients, encompassing tourism destinations and their tourism centres, national parks and over 45,000 tourism operators in 150 destinations around the world.
Having reflected on historic and current problems in the T&A space, Shine points to archaic booking systems, noting that “Tourists come into a visitors centre, then staff need to hop onto the phone and contact tour operators to see if they’re available. What is required is real-time rates and availability.”
That’s where Livn comes in by providing an instant connection between tour operators, resellers, and customers. The result? Bookings that can be made in advance, en route to the airport, or in-destination.
Shine explains that Bookeasy “With so many operators and so many reservations systems, connectivity is fundamental.” And that’s exactly what Livn has achieved, one single live connection to over 20 reservations systems.
The difference has been stark for Bookeasy. According to Shine, “By integrating the Livn API into our booking management platform, we were able to deliver our Visitor Centre and Destination partners direct connectivity to their local tour & activity suppliers”.
Livn is not a reseller; prices are never manipulated, and the API won’t stand in the way of preferred partnerships. This has been a huge plus for Bookeasy. As Shine points out, “The flexibility of the Livn network allowed us to maintain our existing commercial arrangements with our preferred suppliers and automating the entire booking process. That’s why Livn plays an integral role in our strategy.“
“Tourists would come into a visitors centre, then staff needed to hop onto the phone and contact tour operators to see if they’re available. What is required is real-time rates and availability.”