LOOKING TO GROW AND DRIVE EFFICIENCIES TO YOUR BUSINESS?  

Look to these stories

Improved travel agents’ efficiencies resulted in productivity gains

Flight Centre capitalises on running costs by eliminating phone calls and emails to confirm tour & activity bookings

Partner
Type
Bricks & Mortar Travel Agency
Featured
Solution
Livn B2B Booking Tool
Development
Timeframe
2 week configuration for multiple brands and locations

OVERVIEW

Flight Centre Travel Group is the most renowned travel agency in Australia and New Zealand. They are constantly looking for new partnerships to improve their product and service offerings.

Apart from the direct relationship the company maintains with selected tour operators globally, the bricks & mortar giant was after more global content to complement their current offerings.

Livn agent booking tool aggregates the best experiences from hundreds of tour operators in one single platform (one single login), improving travel agents’ efficiencies whilst meeting the needs of their customers. 

Flight Centre
Requirements
Livn
Solutions
Travel agents to spend less time when booking tour & activity products.
Livn API is connected directly to the tour operator’s reservations system, eliminating the need for travel agents to wait for availability and booking confirmation. Travel agents can now book products online and get instant travel vouchers directly from the suppliers.
One single platform and login for travel agents to book global tours & activities products.
Agents can simply login with their pre-approved credentials and start earning commission immediately. Livn also offers live connectivity to its fully managed product warehouse of over 35,000 commissionable global products, with the best possible pre-negotiated rates.
Flight Centre expects new tours & activities to be added in the platform but did not want to be involved in either procurement or operator content curation.
Livn suppliers’ network encompasses large international operators as well as local companies. Livn has a dedicated team to expand and onboard new tour operators, eliminating the need for additional agreements between the parties.

BUSINESS OUTCOMES

  • Livn successfully implemented a proprietary GUI for tours & activities that uses the Livn API technology for rendering live bookable content.
  • The implementation is across all the Flight Centre group stores and over 4,000 consultants.
  • Livn's B2B Booking Tool offers a huge range of tours & activities from across the globe.
  • Through the interaction of the Livn API, travel agents have live access to availability, pricing, and bookings of over 700 global suppliers with 35,000 tours & activities global products.
  • “Many of our frequent travellers talk about how frustrating it can be to book a tour while overseas. Now that we use Livn, we can check live availability and book it for them. Our clients are able to have a more enjoyable experience when they set off on their holiday.” - Kristen Bews, Flight Centre travel agent

“Livn has an expansive global product range available in one single technology platform which allows our travel consultants to create dynamic packages, quotes and itineraries all in one place. Their incredible technology and connectivity to end travel service providers is capable of making live last-minute bookings with instant confirmations ensuring our customers experiences are guaranteed. Livn takes care of supplier payments, cancelations and all of the support. This is a pre-packed solution that made perfect sense for our business."

SEAN MARTIN
General Manager - Flight Centre Travel Group (Youth)

FLIGHT CENTRE INTEGRATION

Flight Centre & Livn API integration

DID YOU KNOW?

THE FIRST FLIGHT CENTRE STORE OPENED IN SYDNEY IN 1982, FOLLOWED IN THE SAME YEAR BY A STORE IN MELBOURNE AND ONE IN BRISBANE. BY 1988, THE BRAND HAD GROWN TO 50 STORES AND ITS PRESENCE AND RELEVANCE HAS BEEN CONSTANT EVER SINCE.    

ABOUT FLIGHT CENTRE TRAVEL GROUP 

  • Flight Centre Travel Group is one of the world’s largest travel groups and employes more than 20,000 people across the globe. 
  • After starting with one shop in the early 1980s, FLT has enjoyed remarkable ongoing growth and have more than 30 brands operating in more than 90 countries.   
  • The company has been listed on the Australian Securities Exchange since 1995 and currently has a market capitalisation in the order of $AU 5 billion, making it an ASX S&P 100 company.
  • During the 2019 fiscal year, FLT generated a record $AU 23.7 billion in total transaction value and delivered a $AU 343.1 million underlying profit before tax.  

Livn API
Integrated Clients