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Increasing customer engagement while unlocking potential revenue

Goki offers tours & activities to hostel travellers at their fingertips

Partner
Type
Mobile App
Featured
Solution
Livn API Wholesale
Development
Timeframe
6 weeks

Goki is a software provider that builds digital services for hostel owners around the world. 

Alongside pushing Goki's technology to its customer base which includes a social network for travellers to communicate with one another within their hostel, Goki's tool kit includes digital key services, online check-in facilities and ancillary services - all via a property-branded mobile app. 

Goki wanted a solution that could use the geolocation of their Goki app users to surface and transact targeted offerings of Tours & activities within the app whilst they are checked into the hostel. 

The company was looking for a way to increase app usage and generate additional revenue from their large user base.

Offering in-app tours & activities was an obvious direction given that their users are always in search for ‘things to do’ while travelling.  

GOKI
Requirements
Livn
Solutions
Access to last real-time dynamic pricing, seat inventory and direct to supplier connectivity given their users shop and book in-destination experiences.
Livn is integrated directly to the suppliers availability and pricing calendars which means all the products can be booked shortly before the departure of a tour.
Mobile friendly curated content including product images, descriptions, inclusions, and geo-tagged start locations.
Livn API pairs the tour start location with users’ location which means, only relevant experiences are displayed on Tipi app. Livn also provides rich curated content tailored to TIPI travellers’ profile.
Goki did not want to handle the relationship with the tour operators neither be responsible for the payments, cancellation and support.
Livn has spent years cultivating partnerships and handling contracts with the best tour operators globally so there is no need for additional agreements between the parties.

BUSINESS OUTCOMES

  • Goki & Livn integration opened the possibility for backpackers instantly book over 35,000 tour & activities products through Goki app. 
  • Livn looks after the entire relationship with the tour operators including purchase rates and payments. 
  • Goki users have live access to availability, pricing, and bookings of experiences around the world. 
  • Goki’s solution allowed Goki to focus on its core competency which is mobile app development and prospecting new hostel clients – the idea is to get to 14M check-ins accross 1500 hostels by 2021.  

We’re delighted to be partnering with LIVN to offer experiences to our guests and making sure that they are getting the most out of their trip… it’s key to our vision of unlocking the world and we are excited to get started.

Jack Bowcott
Goki's CEO

GOKI INTEGRATION

DID YOU KNOW?

BACKPACKERS ACCOUNT FOR UP TO ARE 25% OF THE GLOBAL TRAVEL MARKET.   

  • In September 2019, the company inked a $US3.5 million (A$4.42 million) investment deal with booking site Hostelworld.
  • Generated around $100,000 in selling the hardware, or digital door locks, across the world. 
  • They are building the team out in Dublin, London and Sydney. 
  • Over 1m check-ins through their system. 

Livn API
Integrated Clients

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