Overview

The Livn API is your one-stop shop for all tours, activities & attractions.

We have unified the live inventory and booking functionality of a large and ever-growing number of reservation systems in a single, stable and well-documented REST API.

Connecting with the Livn API thus eliminates the need to develop your own clients for these various services, utilising an array of technologies (REST or REST-ey, SOAP, XMLRPC...), as well as the ongoing maintenance of the implementations.

In addition, Livn, working directly with the tours and activities suppliers, offers you a clean, enriched, comprehensive and uniform data model and set of functionality, surpassing the scope of any one of our individual upstream reservation system APIs.

What does the Livn Platform Do?

Livn’s Core Platform

Livn’s integration platform enables reseller technology partners of tour and activity products to connect to thousands of tours, activities & attractions suppliers without having to worry about building, maintaining, and coordinating multiple API integrations. The integration platform consists of a Product Warehouse and a Booking Engine, both of which are available behind one single distribution API. Behind these, there are 20+ fully supported integrations to different supplier systems, all abstracted away by one single API maintained by Livn. 

The Livn Platform does three things for technology resellers;

  1. Resellers get instant access to 20+ connected supplier systems via one single distribution API;
  2. Livn takes care of harmonisation of data by mapping products in different supplier system into one consistent product model in Livn's Product Warehouse;
  3. Livn takes care of all the translations of API calls across downstream supplier integrations by having a single Booking Engine which keeps track of how to make booking and cancellation calls in different supplier booking systems. 

Wholesale or Direct Pricing

Many resellers opt to sell products from Livn’s fully managed wholesale catalogue of products (with pre-negotiated commission levels for the inventory), while some with pre-existing supplier relationships bring their own pricing and just use the Livn platform as an integration tool (i.e. they ignore Livn’s standard pre-negotiated pricing and refer to their own price lists).

Connecting a Sales System

Most resellers choose to implement the Livn distribution API into their own sales system, whereas some ask Livn for help to provide a sales application. For these resellers Livn make available two sales applications; one white-label B2C web shop that can be customised to fit into to the reseller’s existing website (this is provided by one of Livn’s trusted partners), and a proprietary B2B2C sales desk used by the reseller’s booking agents.

How is the Livn platform used?

The Livn Distribution API is implemented next to other product supply APIs

The diagram illustrates how most resellers integrate the Livn platform into their overall systems landscape. In this illustration, the reseller uses other integration partners for hotels (e.g. Siteminder), flights (e.g. Amadeus), and cruises (e.g. TravelTek), and they choose to integrate Livn for tours, activities & attractions. Like the other product APIs the Livn distribution API is integrated into the back-end of the reseller’s sales system, making it possible for tours and activities to be browsed and booked in whichever sales application the reseller has chosen (in this case, a B2C web/mobile app, and a B2B2C agent booking desk app).

Extending Livn to manage inventory allocations

Large resellers are sometimes given allotments of product inventory by suppliers, and have to keep track of how many seats or tickets they have left in their allotment (these products are sometimes called DMC products). For such customers Livn can provide an Allocation Management System that acts as a basic reservation system to keep track of the product inventory they have been allocated, and all bookings + cancellations that have been made against this allotment. The Allocation Management System sits behind the Livn distribution API just like the other connected supplier reservation systems.

Please note that Livn’s distribution API is seen as a source of product supply like that of other GDS systems, and it is up to the reseller’s sales system to take care of enterprise reporting and integrations into enterprise systems such as the reseller’s data warehouse, CRM, and BI tools.

Livn Platform

Key figures & specifications

Getting Started

1. Start by checking out our API documentation. There you can sign up on your own for access to our sandbox environment in which you can interact with our API and make some basic calls against our demo data set. Please note that our sandbox environment is offered "as-is" and we do not offer support for evaluation users trialling our API.

2. Once you and your commercial colleagues decide to go ahead implementing an integration with the Livn API, please contact our commercial team to put in place an agreement between Livn and you. 

3. Our team will set up a development environment for you tailored to your specific business requirements. Examples of such specific requirements include your choice of currency, booking fees, credit terms, and whether you intend to transact with suppliers under a straightforward wholesale reseller model, or a "direct connect" model more suited to with large volume distributors with existing agreements with product suppliers. 

4. As your project progresses, we will do our best to help you implement your API client with our knowledge base and providing one-to-one access to our developer support team. As part of this process we are happy to assist with end-to-end testing and troubleshooting should you find yourself stuck in your implementation efforts. After not too long though, you should hopefully find yourself with an integration that passes all tests, and is ready to go live!

5. The implementation phase is concluded by quality control, or "production certification" step. This is where we at Livn complete a set of independent tests of your integration to double-check that there are no open issues remaining that prevents us from giving you access to our production environment, and starting to route all your calls to our live product warehouse and booking engine. 

6. We will migrate your integration to our production environment, after which your new integration is live.

See Your Guide to Livn API for more details on how to get started.